Refund policy
At The Poster Hall, every artwork is produced specifically for each customer using premium materials. Please read the following policy carefully before placing your order.
By placing an order, you acknowledge and accept the terms below.
1. Right of Withdrawal
Customers within the European Union have the right to withdraw from their purchase within 14 calendar days from the day the order is delivered.
To exercise your right of withdrawal, you must notify us before the withdrawal period expires by emailing:
info@theposterhall.com
The customer is responsible for returning the order without undue delay and no later than 14 days after notifying us.
2. Condition of Returned Products
Returned products must arrive in a condition that allows them to be resold as new.
Products must:
- be unused
- be free from scratches, creases, fingerprints, stains or damage
- include all original packaging and protective materials
- be packed securely to prevent transport damage
- be returned using a trackable shipping service
The customer remains responsible for the product until it has been received by The Poster Hall.
3. Fine Art Prints Delivered in Tubes
Fine Art Prints shipped in protective tubes are professionally rolled, packaged and sealed for transport.
Once a Fine Art Print has been removed from its protective tube, handled, unrolled or otherwise manipulated beyond what is necessary to inspect its nature, characteristics and quality, it may no longer be suitable for resale as a new product.
Where this results in a diminished value of the product, we reserve the right to reduce the refund accordingly, including up to the full purchase price where the product is no longer commercially resalable as new.
Creases, edge damage, fingerprints, surface marks, humidity exposure, improper re-rolling or any handling affecting resale value will be considered when assessing the refund.
4. Framed Prints
Framed prints must be returned complete with:
- frame
- artwork
- acrylic/glass protection (where applicable)
- backing
- hanging hardware
- corner protectors
- original packaging
Frames showing scratches, dents, chips, cracks, broken corners or other signs of use may result in a reduced refund or refusal of the return where permitted by applicable law.
5. Return Shipping
Unless the return is due to our error or a manufacturing defect, the customer is responsible for:
- return shipping costs
- adequate protective packaging
- insurance (recommended)
- any loss or damage during return transit
Original shipping charges are non-refundable unless required by law.
6. Inspection
Every returned order is inspected individually.
Refunds are based on the condition in which the product is received.
If the returned product cannot be sold as new due to handling exceeding what is necessary to inspect the product, we reserve the right to reduce the refund proportionally to the diminished value, including where the value has been reduced to zero.
7. Damaged or Incorrect Orders
Orders must be inspected immediately upon delivery.
Claims regarding damaged, defective or incorrect items must be submitted within 48 hours of delivery.
Claims must include:
- order number
- photographs of the product
- photographs of all packaging
- photographs of the shipping label
- description of the issue
Failure to provide sufficient documentation may prevent us from processing the claim.
8. Products Not Eligible for Return
Unless otherwise required by law, the following items cannot be returned:
- personalised products
- custom-made products
- products manufactured according to customer specifications
- gift cards
9. Refused Deliveries & Uncollected Shipments
If an order is refused, abandoned or not collected and is returned to us, we reserve the right to deduct all costs incurred, including:
- outbound shipping
- return shipping
- carrier handling fees
- storage charges
- administrative costs
from any refund where permitted by applicable law.
10. Exchanges
We do not offer direct exchanges.
Customers wishing to receive another artwork, size or frame must place a new order.
11. Refund Processing
Approved refunds are issued to the original payment method within approximately 3–7 business days after the returned products have been inspected.
Processing times may vary depending on your payment provider.
12. Limitation of Liability
The Poster Hall reserves the right to reject returns or reduce refunds where products are returned in a condition that prevents resale as new, or where the value of the goods has been diminished due to handling beyond what is reasonably necessary to inspect their nature, characteristics and quality, in accordance with applicable consumer legislation.
13. Contact
The Poster Hall
Email: info@theposterhall.com